Acceptable Use Policy

Pactwise is designed for lawful business contract management, vendor management, procurement, and compliance. You may use the Service only for its intended purpose and within the limits of your subscription plan.

Permitted activities include uploading and managing contracts, conducting vendor evaluations, utilizing AI-powered analysis for business insights, collaborating with team members, and tracking compliance obligations — all in accordance with the Terms of Service.

You must not upload, store, or transmit through the Service:

• (a) Content that violates any applicable law or regulation.
• (b) Content that infringes the intellectual property rights of any third party, including copyrights, trademarks, patents, or trade secrets.
• (c) Content containing malware, viruses, worms, trojan horses, or any other malicious or harmful code.
• (d) Content that is defamatory, threatening, harassing, obscene, or otherwise objectionable.
• (e) Regulated data requiring specific compliance frameworks — including HIPAA Protected Health Information (PHI), PCI cardholder data, or ITAR-controlled data — unless you are on an Enterprise plan with a signed Business Associate Agreement (BAA) or applicable addendum.

You must not engage in any of the following activities:

• (a) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• (b) Attempt unauthorized access to other accounts, systems, or network components connected to the Service.
• (c) Use the Service for competitive benchmarking, competitive analysis, or building a competing product.
• (d) Scrape, harvest, or systematically extract data from the Service beyond normal use.
• (e) Use automated tools, bots, or scripts to access the Service beyond approved API access.
• (f) Perform load testing, stress testing, or penetration testing of the Service without prior written approval from Pactwise.
• (g) Circumvent, disable, or interfere with security controls, rate limits, or access restrictions.
• (h) Resell, sublicense, or redistribute access to the Service without written authorization from Pactwise.
• (i) Use AI-generated outputs from the Service to train, fine-tune, or develop competing artificial intelligence models.
• (j) Misrepresent AI-generated outputs as human professional advice, including legal, financial, or compliance advice.

Your use of the Service is subject to the capacity limits of your subscription plan. The following table summarizes the resource limits by plan:

Exceeding your plan's capacity limits may result in throttling of certain features or a requirement to upgrade to a higher-tier plan. We will notify you before taking any enforcement action related to capacity limits.

You are responsible for all activity that occurs under your account, whether authorized by you or not. You must:

• Immediately report any unauthorized access to or use of your account to Pactwise at security@pactwise.ai.
• Never share your account credentials with unauthorized individuals.
• Use unique, strong passwords for your Pactwise account.
• Enable multi-factor authentication (MFA) when available.
• Ensure that team members with access to your organization's account comply with this Acceptable Use Policy.

Pactwise may monitor Service usage to detect violations of this policy, protect the security and integrity of the Service, and comply with legal obligations. Enforcement actions are applied proportionally:

• (a) Warning notification: For first-time or minor violations, we will issue a written notice describing the violation and requesting corrective action.
• (b) Temporary suspension with notice: For repeated or moderate violations, we may temporarily suspend access to the affected features or account, with prior notice and an opportunity to cure.
• (c) Immediate suspension: For severe violations that pose an imminent security threat, involve illegal activity, or risk harm to other users, we may suspend access immediately without prior notice.
• (d) Termination: For persistent, willful, or egregious violations, we may terminate the account in accordance with the Terms of Service.

We will provide notice and a reasonable opportunity to cure violations before taking enforcement action, except where immediate action is necessary to protect the Service or other users.

If you become aware of any violation of this Acceptable Use Policy, please report it to abuse@pactwise.ai. When submitting a report, please include:

• A description of the violation.
• Relevant account or content identifiers, if known.
• Any supporting evidence (screenshots, logs, URLs).

We investigate all reports and will respond within 5 business days. Reports may be submitted anonymously, though providing contact information enables us to follow up and provide updates on the investigation.