Question 1

How do I upload my first contract?

Accepted Answer

Navigate to Dashboard > Contracts > Upload. You can drag and drop PDF, Word, or image files. Our AI will automatically extract key information like parties, dates, and obligations.

Question 2

What file formats are supported?

Accepted Answer

We support PDF, DOCX, DOC, TXT, and common image formats (PNG, JPG). Our OCR engine can extract text from scanned documents as well.

Question 3

How do I invite team members?

Accepted Answer

Go to Settings > Users and click 'Invite User'. Enter their email address and select their role. They'll receive an invitation to join your organization.

Question 4

What's the difference between user roles?

Accepted Answer

We have 5 roles: Viewer (read-only), User (create/edit own), Manager (manage team), Admin (full settings access), and Owner (billing and enterprise settings).

Question 5

How does the AI analysis work?

Accepted Answer

Our AI agents analyze your contracts to extract key terms, identify risks, track obligations, and provide summaries. Analysis runs automatically when you upload a contract.

Question 6

What are AI Agents?

Accepted Answer

Pactwise has 7 specialized AI agents: Secretary (document processing), Manager (workflows), Financial (cost analysis), Legal (clause review), Analytics (reporting), Vendor (supplier management), and Notifications (alerts).

Question 7

How accurate is the AI extraction?

Accepted Answer

Our AI agents extract key terms — parties, dates, amounts, and obligations — from standard contract formats. Accuracy varies with document quality and formatting, so we recommend reviewing extracted data, especially for critical contracts.

Question 8

Is my data used to train AI models?

Accepted Answer

No. Your contract data is never used to train external AI models. All analysis happens securely within your isolated environment.

Question 9

How does the free trial work?

Accepted Answer

You get 14 days of full access to all features. No credit card required to start. At the end of the trial, choose a plan or your account becomes read-only.

Question 10

Can I change plans later?

Accepted Answer

Yes, you can upgrade or downgrade at any time from Settings > Billing. Changes take effect immediately, with prorated billing.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex) and can arrange invoicing for Enterprise customers.

Question 12

Do you offer annual billing discounts?

Accepted Answer

Yes! You save 20% with annual billing compared to monthly plans.

Question 13

How is my data protected?

Accepted Answer

We use AES-256 encryption at rest and TLS 1.3 in transit. Your data is stored in isolated, multi-tenant secure infrastructure with role-based access controls.

Question 14

Where is my data stored?

Accepted Answer

Data is stored in secure cloud infrastructure. Enterprise customers can request specific geographic regions for data residency requirements.

Question 15

Can I export my data?

Accepted Answer

Yes, you can export all your contracts and data at any time from Settings > Data. We support CSV, JSON, and ZIP exports.

Question 16

What happens if I cancel my subscription?

Accepted Answer

Your data remains accessible in read-only mode for 30 days. You can export everything during this period. After 30 days, data is permanently deleted.

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